Privacy Policy of Zarea Limited

1. Data We Collect

We collect personal and business information from customers and suppliers to facilitate our services. This includes:

• Contact Details: Name, email, phone number, and address.
• Financial and Transactional Data: Payment details and transaction history.
• Identification Documents: For verification purposes.
• Business Data: Supplier and customer profiles.
• Technical Information: IP addresses, browser type, device identifiers, location data, and other technical data collected automatically when you access our Services.
• Cookies and Tracking Technologies: We use cookies, pixels, and similar tracking technologies to monitor activity and improve user experience.

All data collected is directly related to the provision of services on our platform.

2. How We Use Your Data

We inform you that data is used to:

• Facilitate transactions between customers and suppliers.
• Perform necessary verifications, including Know Your Customer (KYC) checks.
• Manage customer and supplier relationships.
• Comply with applicable legal and regulatory requirements.
• Communication: To contact you regarding your orders, account updates, and promotions. You may opt out of promotional emails at any time.
• Analytics and Personalization: To analyze and personalize your experience on our platform, including content recommendations and targeted advertisements.
• Security and Fraud Prevention: To detect, prevent, and address security threats, fraudulent transactions, or violations of our terms.

We ensure that data is processed lawfully, transparently, and only for legitimate business purposes.

3. Protection of Customer and Supplier Data

We are committed to maintaining the confidentiality of customer and supplier data. Zarea guarantees that your personal and business information will not be shared, sold, or disclosed without explicit prior consent, except in the following cases:

• Legal Compliance: If required by law or court order.
• Fraud Prevention: To detect and prevent fraudulent activities.
• Authorized Third Parties: Sharing information with service providers, such as logistics partners, strictly for operational purposes.

Our customer and supplier data will not be disclosed to any third party, without obtaining explicit written consent from the affected parties, in accordance with our data protection commitments.

4. Data Security Measures

We employ robust security measures to safeguard your data from unauthorized access, use, or disclosure. These measures include:

• Encryption of sensitive information during transmission.
• Secure data storage with restricted access.
• Regular audits and updates to security systems.

5. Consent and Control

You retain control over your data. By using our platform, you consent to the collection, use, and processing of your information as outlined in this policy. You may:

• Access and Correction: Access, update, or correct your personal information by logging into your account or contacting us directly.
• Data Portability: Request a copy of your data in a structured, machine-readable format.
• Deletion: Request the deletion of your personal data, subject to legal obligations or legitimate business purposes.
• Marketing Preferences: Opt out of receiving promotional communications by following the instructions in each email or contacting us.

To exercise these rights, please contact us at info@zarea.com.

6. Data Retention

We retain personal and business data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Upon request or when no longer required, we will securely delete or anonymize your data.

7. Limitation of Liability

To the fullest extent permitted by applicable law, Zarea Limited shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or other intangible losses arising out of or related to your use of our Services or this Privacy Policy. By using our Services, you acknowledge and agree to these limitations.

8. User Responsibilities and Restrictions

Users are responsible for safeguarding their account login details and must not share this information with others. Any misuse of the Services due to unauthorized access resulting from the user’s failure to maintain account security will not be the liability of Zarea Limited. Misuse of the platform, such as false information, fraudulent activity, or any action violating applicable laws, is strictly prohibited and may lead to termination of access.

9. Changes to This Policy

We reserve the right to modify this Privacy Policy at any time. Any updates will be posted on our website, and significant changes will be communicated to users. Continued use of our platform constitutes acceptance of any modifications.

10. Dispute Resolution

Any disputes arising from this Privacy Policy or related to our Services shall be governed by and construed in accordance with the laws of Pakistan. Disputes shall be resolved amicably, but in cases where an amicable solution cannot be reached, disputes will be subject to the exclusive jurisdiction of the courts in Lahore, Pakistan.

11. Children's Privacy

Our Services are not intended for children under 18. We do not knowingly collect or process information from children under 18. If we learn that we have collected personal data from a child under 18 without verification of parental consent, we will take steps to delete the information.

12. Links to Other Websites

Our Services may contain links to other websites not operated by Zarea Limited. We are not responsible for the content, privacy practices, or actions of these third-party sites. We recommend reviewing the privacy policies of any third-party websites you visit.